Filament.si is an online store operated by Žiga Krumpestar s.p., Betonova 2, 4000 Kranj (hereinafter referred to as the provider).

User is a legal or natural person (consumer) who uses the services of the Filament.si online store.
The user submits their information only when ordering a product. The User is obliged to ensure that only he or the person authorized to act on his behalf will act on his behalf.
The general terms and conditions of the Filament.si online store determine the terms of sale and purchase of products between the provider and the user and are drawn up in accordance with the Consumer Protection Act and the Obligations Code.
By placing an order in the Filament.si online store, the user is deemed to accept these General Terms and Conditions.


Prices

All prices are in Euros and include value added tax. The prices confirmed by the user when ordering from the online store are valid. The Bidder reserves the right to change daily prices, unless otherwise stated (example of sales campaigns and special discounts).

Ordering

The user can order the goods at Filament.si at any time - 24 hours a day, 7 days a week.


Payment methods

  • Payment by bank transfer - After receiving the payment, we deliver the goods according to the delivery time. The validity of the order in case of payment by bank transfer is 5 days. In the event that we do not receive payment within five days, we treat the order as invalid;
  • Post-Payment Payment - If you decide to make a cash payment upon pick-up, you must be present at the pick-up, regardless of the value of the order.
  • Pay with PayPal - If you have a PayPal account, you can use it for quick payment
  • Payment with Cards

 

Personal pickup of goods

Personal pickup of goods is at the headquarters of the company in Kranj, Betonova Ulica 2. When the order is ready for pickup, we will notify you by email.

 

Purchase agreement

The purchase contract shall be kept electronically at the company's registered office. User access is provided through the user account. If he does not have this option, he can get an insight into the contract at the company headquarters, upon prior announcement.


Warranty

Products are warranted if stated on the warranty card or invoice.

You can claim the warranty with the warranty card, following the instructions for use, directly from the authorized service providers listed on the warranty card.
Warranty periods are indicated on the warranty card.
Warranty information is also provided on the product introduction page. If there is no warranty information, the product has no warranty.

Right of withdrawal and return of goods

The consumer has the right to give the tenderer a written notice of withdrawal within 14 days of receipt of the goods, by contacting e-mail info@filament.si.

In the case of distance contracts, the consumer has the right to inform the tenderer within 14 days that he is withdrawing from the contract without having to give a reason for his decision. if the consumer has already received the goods and withdraws from the contract, he must return the received to the provider within 30 days of the message. It must return the goods received undamaged and unchanged, unless the goods are destroyed, defective, lost or their quantity reduced without the fault of the consumer. The return of the goods received to the tenderer within the deadline for withdrawal shall be considered as a notice of withdrawal.

Unless otherwise agreed by the parties, the consumer shall not be entitled to withdraw from the contract in the following cases:

·  In the case of contracts the object of which is a product manufactured according to the precise instructions of the consumer, which has been adapted to his personal needs, which by its nature is not suitable for return, which is perishable or which has already expired,

·  Contracts for the supply of products where the consumer has opened a security seal.
If the goods are returned in accordance with the conditions, the tenderer shall refund the entire purchase price upon receipt of the goods, or not later than 30 days after receiving the notice of withdrawal from the contract. The consumer must return the goods to:

Red Dragon
Žiga Krumpestar s.p.
Betonova Ulica 2
4000 Kranj

Slovenia

The Bidder does not accept ransom or consignments that do not have a clearly marked authorization code for the return of goods.


Complaints, complaints and disputes

Complaints not related to the right of withdrawal or complaint may be sent by email to info@filament.si.
The Bidder must confirm within five working days that the complaint or. Receive the complaint and tell the user how long it will take and keep him informed of the progress of the process. The Bidder will use its best endeavors to resolve any disputes by mutual agreement.


Change of conditions

By using this online shop, you agree to the terms and conditions. If you do not agree to the terms, please do not use the online store.

The Provider reserves the right to change the Terms of Use by updating this post.


The right to privacy

The Provider undertakes to protect all personal data in accordance with the Personal Data Protection Act. All information obtained through the Filament.si web site's websites will be used solely for the operation of the Filament.si web shop and for sending information materials, offers, invoices and other necessary communications.


Communication

Monthly Campaign notices and promotional emails should be clearly and unambiguously marked as promotional messages. The sender must be clearly visible. The desire of the user not to receive advertising messages and notifications of monthly campaigns will be unconditionally respected by the provider.


Dismissal of liability

The Provider shall use his best endeavors to ensure the consistency and updating of the information published on his website. However, the products, their stock and price can change so quickly that the provider fails to correct the information on the websites. In this case, the bidder will inform the buyer of any changes and allow him to cancel the order or replace the ordered product. All product photos are symbolic and do not guarantee the product features and are for informational purposes only.

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